Terms and Conditions

For the document the following titles will be defined: The company – Ivory Stone Collective Pty Ltd / Ivory Stone group Pty Ltd - The client – Person/s who signed this document and hired the products from the company.

DEPOSIT
To secure your booking a 50% non-refundable booking fee is required within 5 days of receiving your invoice. Until the deposit has been received, the company reserves the right to liaise with other clients for the same event date. In the event the deposit is not paid and the company becomes fully booked the company may not be able to provide for your event. Please check with the company before making a deposit to ensure the desired date is still available. By placing a deposit the client understands and agrees to the Terms & Conditions.

  • We ask that you carefully review your order once you have received your quote/invoice and ensure you are familiar with our T&C’s

  • Ivory Stone Collective accepts bank transfer and Eftpos . Bank details can be found on the bottom of your invoice.

FINAL PAYMENT
The final balance of the invoice is due at least 2 weeks prior to the agreed date of event. These funds may be transferred via direct debit or Eftpos. By making full payment the client understands and agrees to the Terms & Conditions of the company.

CANCELLATION
A 50% non-refundable deposit is required to secure all bookings. This deposit is taken from the total amount owing. When a deposit is taken, the company secures this date for the client and makes necessary arrangements for products required to be available. In the event of cancellation, any payments made are non-refundable and retained by the company. Credit note (for amount minus 50% deposit and for up to 12 months) may be given in case of postponement due to unforeseen circumstances. We can reschedule the hire items and attempt to provide the same or similar hire items.

In the event the company is unable to provide the client with a certain product (possibly due to low/no stock issues) the client will be refunded any monies paid in full provided that the client is unhappy with any alternate arrangements.

All changes or removal of items from booking can only be made 4 weeks prior to your event unless approved by Ivory Stone Collective P/L. Additions can be made at any time subject to availability.

COVID-19 CANCELLATION
In the event of a COVID-19 lock down or restriction, we will work with you to postpone your event to an alternate date. If an agreed date is not able to be made by the company and client the company will implicate the cancellation policy above (50% deposit will be held by the company with remaining monies refunded). Credit note (for amount minus 50% deposit and for up to 12 months) may be given in case of postponement. We can reschedule the hire items and attempt to provide the same or similar hire items.

INSURANCE
Once products have been received, the client accepts all responsibilities and liabilities until they have been returned to Ivory Stone Collective P/L.

The client is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect Ivory Stone Collective P/L and their products against all claims, loss or damage.

Ivory Stone Collective P/L is not responsible for any injury that may occur to persons over the hire period or thereafter due to any products supplied by Ivory Stone Collective P/L whether through payment or otherwise.

LOSS OR DAMAGES
Should any item/s become lost, stolen or damaged when in possession of the client, the client shall immediately notify Ivory Stone Collective P/L.

The client agrees to pay for all products lost, destroyed, stolen or damaged or not returned to Ivory Stone Collective P/L.

Replacement costs will be paid to Ivory Stone Collective P/L based on the current pricing and availability of the items on the market. Should no equivalent item be found by the company, the client is to reimburse Ivory Stone Collective P/L the cost in cash or bank transfer at a cost set by Ivory Stone Collective P/L.

All reimbursements shall be paid by the client within 48 hours of the drop off/ collection of the items.

Loss or Damages is applicable for any item that is in the clients possession. This referes to hire or installed items by Ivory Stone Collective P/L.

DELIVERY & PICK UP
Bump in: when the client is ready to receive their items and set up is due to commence.

Bump out: when the clients event has concluded and the client is ready for the company to proceed to pack up items. Any delays will incur an additional charge.

Additional charges may apply if:

  • Your items need to pass via stairs, elevators, escalators or a steep descent

  • If you require a large quantity of items, a labour/ logistics fee may be added to cover for staff time and additional vehicle hire

  • If you require a bump out after the hours of 6pm

  • Client agrees at addtional charges if required to cover the above potential adjustments.

PROP HIRE RATES
Prop hire rates are only the fee of the prop hire and no additional services. Additional Services such as delivery, pick up and installation. Client agrees to collection of hire items for agreed amount of time.

Client is responsible for the collection and returing of items to Ivory Stone Collective P/L warehouse. Located at 3,4-5 Lambridge Place, Penrith 2750.

Failure to return items buy agreed timeline may result in addtional hire charges to the client.

PHOTOS

The client consents to Ivory Stone Collective P/L use of event photos for marketing purposes provided to Ivory Stone Collective P/L whether for profit or not. LIABILITY The company shall in no way be held responsible or accountable for any damage, injury, death or loss of income to the client, any third parties or properties due to the hire of the company or provided services by the company.

Ivory Stone Collective reserved the right to make changes to out terms and condition policy at anytime with or with out notice.